The Organization supported by key development partners, the National Case Management System (NCMS) for Eswatini was developed in close collaboration with the Department of Social Welfare (DSW) to establish a harmonized, HIV-sensitive framework for social welfare service delivery. This initiative targeted vulnerable children, youth, and their families across Eswatini, with initial implementation focusing on 10 communities within the Lubombo and Shiselweni regions.
The core objective of the NCMS is to enhance the quality and accessibility of social work services by strengthening referral pathways and coordination mechanisms among governmental agencies and civil society organizations. By integrating regional stakeholder forums and empowering community-based cadres such as Community Case Workers, the system ensures timely identification, referral, and continuous follow-up of vulnerable children to the appropriate services, contributing to effective case closure.
Underpinned by national policies and statutory regulations, the project successfully developed a comprehensive national framework, including standard operating procedures, a Social Worker Manual, and community worker handbooks to support case management. Capacity building efforts include tailored training programs and a coaching and mentoring plan to enable DSW social workers' adoption and sustained use of the NCMS.
Strong partnerships with DSW facilitated quarterly regional stakeholder forums to improve care coordination and address implementation challenges. Furthermore, social workers were supported to train and supervise community volunteers, reinforcing service delivery at the grassroots level.
Through these collaborative efforts, the NCMS advances our mandate to improve the well-being and resilience of vulnerable children, youth, and families by establishing an integrated, sustainable social welfare system responsive to their needs.